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Help Desk Support
Help Desk Support offers flexible coverage alternatives
to meet the needs of your network environment. Additionally,
you can upgrade any of our telephone support agreements
to a 1-hour response time and coverage 24 hours a day, seven
days a week. We recognize how critical quality technical
support can be to your business.
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Unlimited Telephone Support
Features: |
- Available 8 a.m. to 8 p.m.,
Monday-Friday, Eastern Time, excluding holidays
- 6-hour telephone response
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Problem* Packs Features:
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- Available 8 a.m to 8 p.m.,
Monday-Friday, Eastern Time, excluding holidays
- 2-hour telephone response
- 1-year support agreement
- Best option for support
on multiple Computone products
- Unused Problem Packs can
be rolled over upon renewal of support agreement
- Purchase a Problem Pack
for your largest multiple port product, which assures
coverage on your remaining products containing fewer ports.
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* A “Problem” is considered one
incident causing trouble with associated software and product.
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FEATURES:
Unlimited Telephone Support
24/7 Help Desk
Problem Packs
Hourly Support
Email Support |
