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Hardware Maintenance Services


We have provided the Unix community with an on-site hardware service offering since 1991.  Service agreements range from labor only, to full on-site hardware maintenance, which include parts replacement and on-site labor.   Depot and spare-in-the-air service programs are also available. 


Annual Hardware Agreement

  • Help Desk Assistance
  • 1-Hour Response Time
  • 8 a.m. to 5 p.m., Monday - Friday
  • Next-Day On-site Parts Replacement
  • Same-Day On-site Repair Options
  • 24/7 Coverage Options


  • Retrieval of Defective Part/Unit
  • Configure Replacement Part/Unit
  • Overnight Shipping of Part/Unit
  • Repair & Restock Part/Unit

On-site Service - Labor Only

  • 8 a.m. to 5 p.m., Monday - Friday
  • Same-Day and Next-Day On-site Service
  • 24/7 Coverage Options

Help Desk

  • 8 a.m. to 5 p.m., Monday - Friday
  • Certified, Trained & Experienced Technicians
  •  24/7 Coverage Options

Depot Repair

  • 3-Day Repair Time on most CPU's and Peripherals 

      Your hardware may currently be backed by a manufacturer’s warranty, but what happens when that warranty coverage ends? You need the protection of fast, expert service technicians to get your system(s) and/or peripherals functioning properly. 


      With over 16,000 available service technicians nationwide, we have the knowledge and resources to provide you with unsurpassed hardware service.


On-line Call Tracking & Reporting  

MUS now offers an on-line call tracking feature which con-solidates performance tracking and reporting, while allowing 24/7 access to your account. 


We also:

  • Provide you with an assigned Account Manager
  • Maximize your IT investment by allowing you to concentrate on your core competency
  • Efficiently manage maintenance service within a multi-vendor hardware environment
  • Add value and assurance to your hardware investment

Pricing and available service options are based upon the product(s), on-site response time and coverage dates required.  Please contact your sales representative for more details


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