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Annual
Hardware Agreement
- Help
Desk Assistance
- 1-Hour
Response Time
- 8
a.m. to 5 p.m., Monday - Friday
- Next-Day
On-site Parts Replacement
- Same-Day
On-site Repair Options
- 24/7
Coverage Options
Spare-in-the-Air
- Retrieval
of Defective Part/Unit
- Configure
Replacement Part/Unit
- Overnight
Shipping of Part/Unit
- Repair
& Restock Part/Unit
On-site
Service - Labor Only
- 8
a.m. to 5 p.m., Monday - Friday
- Same-Day
and Next-Day On-site Service
- 24/7
Coverage Options
Help
Desk
- 8
a.m. to 5 p.m., Monday - Friday
- Certified,
Trained & Experienced Technicians
- 24/7
Coverage Options
Depot
Repair
- 3-Day
Repair Time on most CPU's and Peripherals
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Your hardware
may currently be backed by a manufacturer’s warranty,
but what happens when that warranty coverage ends? You
need the protection of fast, expert service technicians
to get your system(s) and/or peripherals functioning
properly.
With over
16,000 available service technicians nationwide, we
have the knowledge and resources to provide you with
unsurpassed hardware service.
On-line
Call Tracking & Reporting
MUS
now offers an on-line call tracking feature which con-solidates
performance tracking and reporting, while allowing 24/7
access to your account.
We
also:
-
Provide
you with an assigned Account Manager
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Maximize
your IT investment by allowing you to concentrate
on your core competency
-
Efficiently
manage maintenance service within a multi-vendor hardware
environment
-
Add
value and assurance to your hardware investment
Pricing
and available service options are based upon the product(s),
on-site response time and coverage dates required.
Please contact your sales representative for
more details
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