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  1. What types of on-site response times do you offer?

  2. How many Field Engineers nationwide to you currently have available?

  3. How do I track the progress/status of my service calls?

  4. How long has Symbiat been providing on-site hardware maintenance?

  5. Do you offer 24/7 on-site coverage?

  6. What are the different types of hardware maintenance that you offer?


What types of on-site response times do you offer?

Next day on-site service is our standard offering on most equipment however, expedited support response time as short as 4 hours is also available for more critical business environments.

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How many Field Engineers nationwide to you currently have available?

Symbiat currently has over 16,000 field engineers available to service your account(s).

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How do I track the progress/status of my service calls?

Symbiat offers an on-line web-based call-tracking feature, which gives you 24/7 access to your account.

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How long has Symbiat been providing on-site hardware maintenance?

Symbiat has provided an on-site hardware service offering since 1991.

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Do you offer 24/7 on-site coverage?

Yes, we can provide you with onsite service 24 hours a day, seven days a week, 365 days a year.

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What are the different types of hardware maintenance that you offer?

Service levels range from labor only, to full on-site hardware maintenance with parts replacement.  We also offer Spare-in-the-Air and Depot Repair programs.

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