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Symbiat
TechCareTM
programs provide Resellers, End-Users and System Administrators
with unlimited access to MUS's certified & trained
technical staff.
These flexible programs keep your system(s) working
efficiently and productively.
Annual
Unlimited Telephone & Email Support Agreements
·
One
to Three Year Contracts
·
1-Hour
Response Upgrade with
·
8
a.m. to 5 p.m., Monday - Friday
·
Unlimited
Service Requests
·
24/7Coverage
Option
·
Multiple
& Single Server Agreements
·
Assigned
Account Manager
One-time
Support
·
Flat
Rate Fee, regardless of how much time is dedicated to
finding your problem resolution
·
1-Hour
Response
Hourly
Support Packages
·
7,
15 & 24-Hour Packages
·
8
a.m. to 5 p.m., Monday - Friday
·
24/7
Coverage Option
·
1-Hour
Response Upgrade
·
Unused
Hours Applied to Renewal
Problem*
Call Packs
·
5,
10 & 20 Call Packs
·
2-Year
Expiration
·
1-Hour
Response
·
8
a.m. To 5 p.m., Monday - Friday
·
24/7
Coverage Option
*
A problem is considered one error code or related incident
causing trouble with associated operating system.
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We
recognize how critical computer systems are to your business.
Our support services are built to insure you will receive
quick & accurate resolutions.
Symbiat Support Agreements offer flexible coverage
alternatives to meet your needs.
Additionally, you can upgrade from any of our standard
response times and coverage hours to our Premium Services.
These services provide one-hour response times
and 24/7 coverage options.
If you prefer, we also offer Time & Materials
services. With
this option, our fee for help desk telephone support is
$75 per hour. You
also pay the cost of any parts needed and on-site service
required.
Symbiat is the
only Support Center Authorized by both SCO®
& Caldera Systems. MUS
has long set the standard
for high quality, responsive
and professional technical
support. By purchasing one of
our support agreements, you gain full access
to our service specialists.
Responsive,
Accurate Technical Expertise to Keep Your Systems Up and
Running!
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